Support

The Zoopark Erfurt App is a free companion app for your visit to the Thuringian Zoopark in Erfurt, developed in collaboration with the zoo. It provides an interactive park map with animal pins, an audio guide, news, feeding times, the event calendar and current ticket prices.

The app does not require an account and contains no advertising. It was developed by Yavora Genchev, Fabian Alexander Schröter and Elina Telegin.

The app is available in English and German. You can switch the language in the settings of the app.

The version number is shown on the profile screen of the app. Please include it in e-mails so we can reproduce your issue more easily.

Tap the position button on the map. On the first use you will be asked for permission to use your location – please allow it. Your position is only shown while you are inside the zoopark.

Check the following:

1. Permission: Make sure the app may access your location “While Using the App” (iPhone/iPad) or has the location permission granted (Android). You can change this in your device settings under the Zoopark Erfurt App entry.

2. You are not in the park yet: The position pin is only shown inside the zoopark area.

3. GPS accuracy: In weak signal areas (dense tree cover, buildings) the position may be delayed or slightly off.

Yes. The park map, animal information and the audio guide are stored on your device and work offline. Live content such as news and ticket prices needs an internet connection.

Tap an animal pin on the map and select the audio guide option. The recording is played on your device, so it also works without an internet connection. Use the mini player at the bottom of the screen to pause, skip or adjust the volume.

The audio guide is being recorded and is therefore still growing. Not every animal has a recording yet – new tracks are added in app updates.

The app loads current news, the event calendar, feeding times and ticket prices directly from the official website zoopark-erfurt.de whenever you open the corresponding tab. The last loaded information is also kept on your device so you can see it without an internet connection.

Live content needs an internet connection. If a loading attempt fails, the app shows the last successfully loaded data. Check your connection and reopen the tab to refresh it.

Please try the following:

1. Force-quit the app and open it again.
2. Make sure you use the latest app version (the App Store or Google Play updates the app automatically).
3. Restart your device.
4. If the problem persists, write to us with your device model, operating system version and app version.

Write to fabi.schroeter@icloud.com and describe what happened, what you expected, and the steps that lead to the problem. Including a screenshot helps a lot. We will take a look as soon as possible.

Updates are delivered automatically through the App Store (iPhone/iPad) or Google Play (Android). You do not need to reinstall the app.

All information about the data the app processes, the legal basis and your rights is described in our Privacy Policy.

Your location is only used on your device to show your position on the park map. It is not sent to our servers, not stored server-side and not shared with third parties. Details are in Section 3.1 of the Privacy Policy.